Front Desk Manager

London, Greater London

It’s time to join the Millimetre revolution !

Who are we? Launched in 2012, Millimetre Hair & Beauty have 5 stylish salons across London and the South East.

  • Our mission: to revolutionise hair and beauty services in the UK with a refreshing approach.
  • Our Philosophy: to exceed client’s expectations on price, style and service.

Why Work For Us?

  • Professional & dynamic working environment with a relaxed feel;
  • Structured career development and progression;
  • Award winning and luxury brands (Wella, Sebastian & Pureology).

What we look for in our Front Desk Managers

  • Knowledge and previous front desk/reception management experience
  • Experience of working in a fast-paced environment – hair and/or beauty industry;
  • Excellent organisational skills;
  • Team leadership qualities;
  • Passionate about customer service;
  • Able to manage and delegate work within a team;
  • Self-motivated and ambitious;
  • Have impeccable standards of grooming and presentation, be reliable, punctual, professional and calm under pressure


  • Managing employees’ schedules and performance, as well as working with the team to make sure the salon is profitable;
  • Build good relationships with clients, communicating effectively about the best professional retail products and services;
  • Maximise salon bookings and welcome and greet clients, providing an excellent customer experience, ensuring they are looked after and have a memorable experience at Millimetre;
  • Ensure that all equipment is operating safely and optimally, and that the salon appearance is one that creates an inviting, relaxing environment for customers;
  • Responsible for marketing activities for the salon in order to maintain the flow of clients;
  • Ensure that employees dress according to salon standards, conduct themselves professionally and follow salon rules.


  • Qualified to minimum NVQ level 2;
  • UK Citizen or have a valid UK work permit;
  • Excellent English language skills;
  • Previous Wella/Sebastian/Pureology knowledge/experience advantageous.

If you are interested in joining the Millimetre revolution then please email your CV with a covering letter.

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